Privacy policy
Last updated: December 22, 2025
Moonveil Studio operates an independent art store and website offering original, handmade, and handwritten artwork, including custom and made-to-order pieces. Moonveil Studio uses Shopify to power its online store and process transactions, which enables us to provide these services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, purchase artwork, request commissions, communicate with us, or otherwise interact with the services. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of the services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we use the term personal information, we mean information that identifies, relates to, describes, or can reasonably be linked to you. It does not include information that has been anonymized or de-identified.
Depending on how you interact with Moonveil Studio, we may collect or process the following categories of personal information, as permitted or required by law:
• Contact information including name, billing address, shipping address, email address, and phone number
• Payment information including credit or debit card details, payment method, transaction confirmations, and related payment information processed securely by Shopify and payment providers
• Account information including username, password, preferences, and settings if you create an account
• Order and commission information including artwork purchased, custom requests, personalization details such as handwritten text, order history, returns, and exchanges
• Communications including messages you send to us, emails, commission inquiries, and customer support communications
• Device and technical data including IP address, browser type, device identifiers, and network information
• Usage data including information about how you browse and interact with our website and services
Sources of Personal Information
We collect personal information from the following sources:
• Directly from you when you place an order, request a custom artwork, create an account, contact us, or otherwise provide information
• Automatically through cookies and similar technologies when you visit or use our website
• From service providers such as Shopify, payment processors, shipping carriers, and analytics providers
• From third parties or partners where permitted by law
How We Use Your Personal Information
We use personal information for the following purposes:
Providing and Improving Our Art Services
• Processing purchases, commissions, and payments
• Creating, customizing, and delivering handmade or handwritten artwork
• Managing orders, shipping, returns, and exchanges
• Maintaining customer accounts and preferences
• Improving our website, artwork offerings, and customer experience
Communication
• Responding to inquiries and commission requests
• Providing order updates and customer support
• Maintaining our business relationship with you
Marketing and Promotions
• Sending promotional emails or updates about new artwork, collections, or events
• Displaying advertisements or recommendations related to your interests or prior purchases
Security and Fraud Prevention
• Protecting transactions and customer accounts
• Detecting and preventing fraudulent or unauthorized activity
Legal and Compliance Purposes
• Complying with applicable United States laws and regulations
• Responding to legal requests
• Enforcing our terms, policies, and rights
How We Disclose Personal Information
We may share personal information in limited circumstances, including:
• With Shopify and service providers who help us operate our store, process payments, ship artwork, provide customer support, or analyze website usage
• With marketing and advertising partners for promotional purposes, subject to applicable privacy laws
• With third parties at your direction or with your consent, such as shipping providers for order delivery
• For legal or business reasons, including compliance with law, protection of rights, or business transfers
We do not knowingly sell personal information as defined under applicable privacy laws.
Relationship With Shopify
Our online store is hosted by Shopify. Shopify collects and processes personal information to provide checkout, payment processing, hosting, and security services. Information submitted through our store may be transferred to Shopify and its service providers, including those located outside your state or country.
Shopify is responsible for processing personal information related to certain enhanced features and advertising services. To learn more, you may visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third Party Links
Our website may contain links to third party websites or social media platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Moonveil Studio services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us so we can delete it.
Data Security and Retention
We use reasonable safeguards to protect your personal information. However, no method of transmission or storage is completely secure.
We retain personal information only as long as necessary to fulfill orders, provide services, comply with legal obligations, resolve disputes, or enforce our agreements.
Your Rights and Choices
Depending on where you live, you may have rights to access your personal information, request correction, request deletion, or opt out of certain marketing or advertising uses.
You can exercise these rights by contacting us using the information below. We will not discriminate against you for exercising your rights.
International Transfers
Your personal information may be transferred to and processed in the United States or other countries. Where required, we use lawful transfer mechanisms to protect your data.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised last updated date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email
moonveil.studio27@gmail.com
Mailing Address
Moonveil Studio
230 E McCorquedale Rd
Burlington, WA 98233
United States